Job Locations: Ghana.

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 150+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across five African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya).

 

Position Description

mPharma is looking for a Pharmacy Technician with a background in healthcare management and Pharmaceuticals. The candidate will be the face of our B2C business and responsible for helping customers use and maneuver our service. The B2C business is a new business unit in mPharma which focuses on creating innovative financing schemes for out-of-pocket paying patients with the aim of improving access to chronic or long-term duration treatments.

 

Key Responsibilities
  • Obtains client/patient information by answering telephone calls; verifying and providing information
  • Maintains and improves quality by adhering to standards and guidelines
  • Following call center/communication “scripts” when handling different topics
  • Build sustainable relationships and engage customers/patients
  • Update job knowledge by studying new products and following Pharmaceutical industry best practice
  • Meet personal/team qualitative and quantitative targets
  • Partake in taking prescription orders from consumers/patients and capturing appropriately
  • Involved in medication packaging and labeling
  • Provision of medication counseling tips to patients
  • Provide regular updates on stocks availability for delivery

 

Our Ideal Candidate

  • Qualified and professional Pharmacy Technician with at least 2 years of work experience in the community/retail space
  • Conversant with code of ethics of the Ghana Pharmacy Council
  • Ability to work efficiently with all team members within and outside the unit
  • Must pay attention to detail even under work-related pressure
  • Team player
  • Efficient at multitasking
  • Computer literate

 

To Apply

Send only your CV and cover letter to careers@mpharma.com using the following subject line: “Pharmacy Technician – Mutti Delivery Pharmacy” – [Your Name]”. Please note that only shortlisted candidates will be contacted

 

Apply now