At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 300+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across seven African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya, Rwanda & Malawi).
QRx is mPharma’s franchise partnership-based program which provides innovative and affordable infrastructure financial solutions for pharmacies to increase community access to affordable and authentic drugs and healthcare-related services
mPharma is looking for a dynamic individual with exceptionally high work standards to join our QualityRx team as a Key Account Senior Associate. He/She will serve as the primary voice for developing customer relationships that promote retention and loyalty of the model in support of mPharma’s mission, vision, values, and strategic priorities. This role will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This position reports to the Country Head.
- Maintains a positive, empathetic and professional attitude toward customers at all times.
- Manages the key account team and provides support to Junior Associate team members.
- Engages, and manages a pipeline of partner facilities and effectively communicates the values of mPharma and the benefits of mPharma’s QualityRx Model.
- Ensures that all processes are adhered to by team members and reports turned in on time.
- Monitors and tracks facility revenues to ensure growth including analysis of collected data to inform decisions key to revenue growth.
- Own and lead multiple customer accounts and manage relationships by providing professional customer support and ensuring customer satisfaction.
- Builds and maintains strong relationships with partner facilities through the organization of provider meetings and the application of other methodologies for customer acquisition.
- Identifies new business development opportunities with partner facilities who are receptive to adopting the mPharma model to deliver agreed organic revenue targets.
- Serves as the main mPharma point of contact at partner facilities and supports the day to day seamless operations at partner QualityRx facilities.
- Serves as a product expert and provides existing customers with technical and product support where necessary.
- Interfaces with the Supply Chain team- procurement and Customer Service & Distribution, to ensure all orders are fully serviced within agreed timelines.
- Provides valuable consumption insights to Supply Chain for monthly planning sessions.
- Delivers solutions to potential operational issues such as billing, and delays in the delivery of drugs. Proactively resolve issues arising from deployment in facilities and track progress of issue resolution.
- Works with the Billing team to provide reports on bill variance resolution and inventory process improvement.
- Works with the Customer Service team to implement services, procedures and tools that optimize the customer experience
- Works with internal stakeholders to develop and improve key marketing, health screening, training and communications materials.
- Contributes to any other initiatives that are critical to the continued success of the QualityRx Service.
Our Ideal Candidate
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
- A strong work ethic and a proactive “can do” attitude that requires minimal supervision
- Fluent English with excellent writing, verbal, analytical, and organizational skills
- Proficient in Microsoft Office Suite, specifically Excel.
- Experience in the health domain either working with retail pharmacies, multinational pharmaceutical companies, clinical settings, or other healthcare services
- Ability to provide fact-based advice and development of market and industry analysis.
- Understanding of business development initiatives and influencing stakeholders
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders.
- Degree in Pharmacy, Sales and Marketing or any relevant field.
- 8+ years of professional experience in a healthcare organisation (including internships)
- Pharmacists preferred
- Strong experience in the retail pharmacy industry is a plus
If you meet the above criteria, please email your current CV and cover letter describing why you are interested in working with mPharma and how you would make a good addition to our team to firstname.lastname@example.org using the following subject line: “Key Accounts Senior Associate (QualityRx) Nigeria – (insert Your Name)”. Please note that only shortlisted candidates will be contacted.